Privacy Policy

Last updated: March 2026

Cyathia operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Cyathia is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, payment card information, transaction details, form of payment, and payment confirmation.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel.
  • Communications including information you include in communications with us, e.g. customer support inquiries.
  • Device information including information about your device, browser, IP address, and other unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information:

  • Directly from you when you create an account, visit or use the Services, or communicate with us
  • Automatically through the Services via cookies and similar technologies
  • From our service providers when they collect or process information on our behalf
  • From our partners or other third parties

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services - process payments, fulfill orders, remember preferences, process returns/exchanges, create and manage your account, arrange shipping, and create a customized shopping experience.
  • Marketing and Advertising - send marketing communications by email, text, or postal mail, and show you online advertisements based on your activity.
  • Security and Fraud Prevention - authenticate your account, provide secure payment, detect and investigate possible fraudulent or illegal activity.
  • Communicating with You - provide customer support and maintain our business relationship.
  • Legal Reasons - comply with applicable law, respond to legal process, investigate potential violations.

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify, vendors and third parties who perform services on our behalf (IT, payment processing, data analytics, customer support, fulfillment, shipping)
  • Business and marketing partners for advertising purposes
  • Third parties when you direct or consent to disclosure
  • Our affiliates or corporate group
  • In connection with business transactions, legal obligations, or to protect rights

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify and third parties in other countries. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy.

Third Party Websites and Links

The Services may link to third-party websites. We are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority.

Security and Retention

No security measures are perfect or impenetrable. We recommend not using unsecure channels for sensitive information. How long we retain your information depends on factors such as maintaining your account, providing Services, legal obligations, and resolving disputes.

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Right to Access / Know - request access to personal information we hold about you
  • Right to Delete - request deletion of your personal information
  • Right to Correct - request correction of inaccurate information
  • Right of Portability - receive a copy of your information and request transfer to a third party
  • Right to Opt out - opt out of sale, sharing, or targeted advertising of your information
  • Managing Communications - opt out of promotional emails using the unsubscribe link

You may exercise these rights by contacting us. We will not discriminate against you for exercising any of these rights.

International Transfers

We may transfer, store and process your personal information outside the country you live in. For transfers out of the EEA or UK, we rely on recognized transfer mechanisms like Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@cyathia.com.